2-Day Conflict Resolution Course for Mental Health Professionals

Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.
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Alan Godwin
11 Hours 29 Minutes
Audio and Video
Mar 07, 2019


Clients walk into your office every day with different complaints and yet there is a commonality that is easily missed – the context in which their struggles often develop is conflict – poorly-handled, unresolved conflict.

Conflict is unavoidable, whether it’s in a marriage, family, work, or friendship context though it’s not always obvious that poor conflict management skills are at the heart of client’s problems. Their lack of conflict management skills can lead to struggles with depression, anxiety, and a host of other issues that bring them to your office. These problems become even more significant if the client has a conflict with an emotional manipulator who has neither the ability nor desire to resolve problems.

Many mental health clinicians are not skilled at conflict resolution and it is an area often neglected in many training programs. Alternative Dispute Resolution expert, Dr. Alan Godwin, combines decades of clinical practice and the latest behavioral research to offer you comprehensive solutions and an easy-to-understand conflict resolution system you will be ready to use the next day to engage and empower your clients.

Don’t miss out on this unique chance to expand your clinical skill set, your clients are counting on you.



Step by Step Clinical Guide to Resolving Conflicts
  • Categorize conflict to determine treatment approach
    • Preference problems
    • Perception issues
    • Difficulties with process
    • Feeling pressure
  • Assess operation of the conflict trap
    • Heightened altercation
    • Inarticulate dispute
    • Combination disagreement
  • Psychological consequences of poorly-handled conflict
    • Recurrent complications
    • Diminished attachment
    • Alienation from others
    • Emotional distress
  • Proven strategies for healthy conflict management and resolution
    • Teach clients to defuse argument provocation
    • Interventions to manage fight or flight reactions
    • Strategies to modify immature patterns of behavior
    • Assess ability to resolve conflicts
  • Teach clients 5 steps of the problem-solving process
    • Narrow
    • Validate
    • Select
    • Specify
    • Adjust
  • Implement resolution of conflict in clinical practice
    • Focus on process, not issues
    • Target one issue at a time
    • Achieve understanding
    • Compromise and define the solution
    • Adjust if the stated solution doesn’t work as intended
  • Conflict management techniques for improved mental health
    • Exercises to increase cognitive skills
    • Interventions to foster secure attachment
    • Enhance neural connections
    • Build emotional harmony with emotional intelligence
  • Case Study: The Conflict Resolution Process
Advanced Conflict Resolution Skills for Difficult Clients
  • Assess cognitive impairments in clients with limited reasoning abilities
    • Wrong vs right
    • Strengths vs weaknesses
    • Truth vs blame
    • Consideration vs selfishness
    • Reliability vs inconsistency
  • Identify implicit roles clients play and select appropriate conflict resolution strategy
    • Master – “I’m in control”
    • Martyr – “I’m the victim”
    • Messiah – “I’m the hero”
    • Mute – “You should know my role”
    • Mirror – “It’s not me, it’s you”
  • Strategies to end an unhealthy circular process of conflict
    • Prevent vulnerabilities from being exploited
    • Interventions to manage reactions
    • Teach clients to reason, not antagonize
  • Psychological impact of conflict with a manipulator
    • Physiological response
    • Disorientation from reality
    • Emotional debilitation
  • Strategies to re-structure interpersonal interactions
    • Redefine depth of a relationship
    • Assess value and limitations
    • Evaluate growth opportunities
  • Interventions to move from conflict to resolution
    • Develop a plan
    • Respond vs. react
    • Teach clients to set boundaries
  • Assess level of functioning in response to healthy conflict resolution
    • Intrinsic motivation to change
    • Limited potential for growth
    • Dangerous behavior
  • Determine clinical treatment goals
    • Accurately assess patterns of behavior
    • Reduce emotional distress
    • Respond instead of react
    • Create realistic expectations
    • Set healthy boundaries
    • Establish support systems
    • Accept relational limitations
  • Objectives for healthy conflict with these clients
    • Restrained problems
    • Empowerment
    • Redefine communication expectations
    • Improved mental health
  • Case Study: The Drama Management Process


Alan Godwin, PsyD Related seminars and products: 5

Alan Godwin, PsyD, is a licensed psychologist in private practice with nearly 30 years of experience. Certified in Alternative Dispute Resolution, he has dedicated himself to helping individuals, couples, churches, and businesses develop better ways of handling conflict. In addition to his private practice, Dr. Godwin serves on the adjunct faculty of the Graduate Counseling Department of Trevecca University in Nashville, TN, where he teaches a class for doctoral students entitled "Psychodynamic Psychotherapies." He has also taught undergraduates and has guest lectured in the Marriage and Family department.

Additionally, he has penned a regular quarterly feature entitled "Ask Dr. Alan" for Deacon magazine, writes a weekly email called “The Drama Review: In Relationships and Culture,” and has been a guest on numerous radio and television programs across the U.S. and Canada. Dr. Godwin's book, How to Solve Your People Problems: Dealing with Your Difficult Relationships, explains how and why conflict goes badly and how to make it go well with two types of people: reasonable and unreasonable.

Speaker Disclosures:

Financial: Alan Godwin maintains a private practice. He receives a speaking honorarium from PESI, Inc.

Non-financial: Alan Godwin has no relevant non-financial relationship to disclose.